NOVA – New OMET Virtual Access – represents a new frontier in customer service.
It is managed directly by OMET Technical Assistance, allowing the OMET operator to step into the customer’s virtual reality and remotely guide technicians through operations with the maximum accuracy in handling the problem.
What sets it apart from all other apps is the ability to translate simultaneously into 64 languages and the simplicity of interaction with the customer.
To use the new app, an initial download registration is required, which allows OMET to immediately recognise the source of the call and identify the customer and their machines.
The technician will be able to operate and guide local staff with the highest safety, thanks to various tools capable of recognising the context, including potential risks (for example hot parts) and machine operating mechanisms.
The NOVA app can be downloaded from online stores (both Android and iOS), by entering OMET Nova as a search word, and all you need to use it is a smartphone or a tablet. It is also included in sales contracts and applicable to any OMET machine.